Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our intimates are designed to fit true to size, but if you prefer a more relaxed feel for lounging, we suggest sizing up.
What materials do you use for your intimates?
Cou Cou is committed to comfort and sustainability. Most of our collection is crafted from 100% GOTS Certified Organic Cotton, ensuring breathability and a soft touch against your skin.
What is your return policy?
For hygiene reasons, we only accept returns on unworn items in their original packaging with tags attached within 30 days of purchase. Please note that individual pairs of underwear are final sale once opened.
How should I care for my Cou Cou pieces?
To maintain the longevity of the organic cotton and delicate lace, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid tumble drying to prevent shrinkage.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates and delivery times are calculated at checkout based on your location. Please note that customs duties may apply depending on your country.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's journey.